Free Inbound Shipping Labels
Whether you are selling your bags to Authentic Luxary or need to return an item you purchased, we offer free insured domestic shipping within the continental U.S.. For direct purchase and consignment items, shipments sent from outside the continental U.S. such as Alaska or Hawaii must have a minimum of $1000 in quoted value to be eligible to print a free shipping label. You may choose to select either the free UPS or FedEx inbound label to ship your items to us, printed along with your Ship List once your quote submissions have been accepted by Authentic Luxary . For returns, you can view your orders and select the item you wish to return from your account purchase history.
Processing Time
Generally your purchase is shipped within 1 business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
If you are choosing Domestic Express shipping before 12:00 noon pm (Pacific Time), please contact us by phone and we may be able to ship same day.
Saturdays & Weekends
Saturday delivery is not included in the standard pricing for UPS. Thus, overnight items shipped on Friday will deliver Monday (next business day). 2-Day shipments on Thursday deliver on Monday. If Saturday delivery is required, you may call us to request this; the additional UPS Saturday-delivery fee will be added to your shipping costs.
Order Changes
We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping prior to your order being shipped, please contact Client Services at 844.619.8902, option #2. Changes to order after shipping may cause delays and /or incur fees.
P.O. Boxes
All packages are shipped with UPS though may be transferred to USPS SurePost when a P.O. Box is used.
Signature Required
All orders are defaulted to ship with signature required due to the value of our items. To request shipping without a signature required, please contact Client Services before your item ships. By waiving the signature, the buyer accepts the full financial responsibility for the item as we can no longer insure it.
For your convenience, we can ship your order to the nearest UPS Customer Center to be picked up by providing your tracking number and government issued ID.
Shipping to Non-Billing Address
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
Shipping to a Business
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
Combining Orders
Ground & Express: Two or more orders may be combined into a single shipment upon request and approval. If the items are located in different Authentic Luxary locations, we will treat as separate orders and ship separately.
International:Unfortunately, we are not able to combine international orders as each order requires an individual commercial invoice.
Orders With Multiple Items
If there is a multiple-item order and items are located at different Authentic Luxary shipping locations, they may be shipped separately. There will be no increase in the shipping charge to you.
Information for International Buyers/Suppliers
Destination Customs in your Country
Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We can not declare as “gift”.
Destination Custom in the United States
When your previously owned (used) luxury items are shipped to Authentic Luxary for consignment or buyouts, they are subject to inspection and possible fees/taxes. Please declare as used handbags and/or accessories. The U.S. Customs charges duties and/or taxes and are based on percentage of declared value. At times after inspection the government may assess a higher value. Because of the increase of the charges that are assessed and the random charging of these fees, Authentic Luxary must pass some of this cost to you, the supplier of these items. Authentic Luxary will split the tax 50-50 with you. We will provide scanned receipt of payment and deduct 50% of the amount from your payment.
International Currency information
We do accept returns as stated in policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs.